Assurant Health (November 2006 - June 2008 )

Maintained and supported the corporate intranet site (built in Microsoft Content Management Server 2002 — the precursor to SharePoint) that was used by the various call centers for their daily mission-critical needs ranging from setting up new policies, researching claims and all aspects of the underwriting process.

Tasks and accomplishments

• Lead project to integrate a new search engine into the existing MS CMS 2002 intranet system. Was point contact for customer areas and IT.

• Lead project to redesign massive online phone directory to be more user-friendly/usable through use of Ajax and an XML backend

• Was point contact for team of eleven Technical Writers and either solved their intranet problems or worked with IT to solve them